FAQ

Frequently asked questions

Product FAQ

Is your slime safe to play for children?


Our slimes are borax free! We make our slimes using washable glue, baking soda and diluted saline solution that is generally safe for children. We also use food coloring, glitter dust or polymer clay to make our slimes more attractive and inviting for play.




What is the benefit of slimes?


Making slime is one of the best science experiments for kids ages 3-9 and that is why we want to encourage the play of slime through our interesting workshop to educate children and parents how to create many art works using slime.




How to remove slime if it gets to clothing, hair or carpet?


Making slime can be a little messy that’s why we try to minimize the mess with our ready-made slimes for play. Like most Asian mums, we hate cleaning up messy play so we paid special attention to the texture of our slimes and made them possibly mess-free! To clean off dried on slime, soften it with soap and warm water. For stubborn patches, use vinegar to dissolve the slime as you scrub with a brush.

Remember not to put clothing with slime stuck on it directly into the washing machine! You don’t want slime mixed with your other clothing or inside the washer.




How long can you store the slime?


Slime doesn’t go bad but you may want to throw it if it develops mold or dries out.




What can I do to make our slime last longer?


To keep our slime feeling fresh every day, wash your hands with soap before and after play, try not to play for long period or leave it in the open for more than 8 hours and store slime in our container.




Is our slime edible?


We know that our slimes look and smell delicious but they are toys not food. That is why we state it very clearly on our product: Do not consume slime as it may cause choking hazard!





Shipping & Refunds

What are the types of payment?


We accept all major credit card and debit card via Stripe secured payment gateway. At the moment, we do not accept cash on delivery unless the order is above $200. Please send us an email at jollyconfetti@gmail.com if you need bulk orders.




How long does it take to deliver?


You can opt either Singpost normal mail or door to door courier service. It will take about 3 – 5 working days for normal mail and 2 – 3 working days for courier service.

Example for Singpost – If you order on Friday after 4 pm, you order will be mailed out only on Monday (Saturdays/Sundays are non-working days) and your package will arrive between Wednesday and the following Monday depending on Mr Postman!




Do you ship out of Singapore?


At the moment, we only ship within Singapore. If you are interested in our products and are located outside of Singapore, please email us at jollyconfetti@gmail.com with your order and we will get back to you within 3 working days.




If you received a wrong product (*except for slime products), can I make an exchange?


Sure! You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the packaging and in the same condition that you received it. Also with a proof of receipt. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

* Due to the sanitary aspect of slime, we do not offer refund or exchange.

**If you are allergic to any ingredients used in our slime, please stop using it immediately and send us an email at jollyconfetti@gmail.com, we will investigate and update you accordingly.

Note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Items that have been opened and used are not eligible for returns and refunds. Sale items are not eligible for returns and refunds. Items that have been damaged in the process of shipping or due to mishandling on the buyer’s part will not be eligible for returns and refunds





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